Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Wholesale Zsaree Charge shipping cost as per weight of the order. 18% GST Extra on shipping cost applicable.
Normally it takes 5 to 7 days to deliver the product.
To take utmost care for finishing and quality of the product it takes at least 3 to 5 days to dispatch the products.
All hand made products like Hand painted dress materials, Sarees, Block printing dress material , Sarees need at least 5-7 days to dispatch especially in monsoon seasons when weather conditions are bad.
High Shipping Charge . you will receive a communication from our end.
Yes we ship Outside India Via FedEx, Delhivery . you will receive a communication from our end.
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All orders placed on Wholesale Trend In Need are dispatched through other courier partners such as Shiprocket, Blue Dart, Delhivery DTDC Etc. Outside India FedEx, delhivery
Please tap on the “My Orders” section under My Account of Website to check your order status. Wholesale Zsaree provides an order Tracking number/URl via whatsapp and email by which order can be tracked.
Order can be cancelled as long as order is in Processing/Preparing for Dispatch status before shipping. You can contact our customer support to cancel the order. In case of prepaid order, if order is cancelled without any issue from Trend In Need then Payment Gateway charges (i.e. 3% of amount paid) will be deducted from the amount paid and amount will be credited to the original payment method within 10-12 days of cancellation request accepted. In case cancellation is due to any issue from Trend In Need then the full amount will be refunded to the original payment method within 7 days of the cancellation request accepted.
If you need to swap an item
Returns and Exchanges
In Wholesale Zsaree return will be accepted only in case of
Colour mismatch
Wrong Size Send
Print mismatch
Fabric mismatch
Defective/ Broken products
Wrong product delivered
Missing item in order
To avoid any dispute we request to take parcel opening video so the issue can be resolved at the earliest. In case of any above issue contact our customer support on WhatsApp number +91 8240881831 with the images of product received and video of parcel opening and mention the issue in the product received. We only ask that you simply don’t use the merchandise and preserve its original condition, tags, and packaging. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
Refund Policy:
Once return request is accepted by Trend In Need return pickup will be arranged or Customer can do self shipping. Please note in case of Self shipping tracking needs to be shared within 24-48hrs of return request approved. Once the return product is delivered back to Trend In Need quality checks will be done which require at least 24-48hrs. After Quality check refund will be initiated to the original payment method and it takes 10-12 days to reflect in the customer bank account.
Trend In need Wholesale will arrange only 2 attempts for return pickup in case customer fails to handover return parcel to the courier person then Return request will be cancelled. In Case of Self shipping, return parcel tracking needs to be shared within 24-48hrs of return request approved. Failing to which return request will be cancelled and if customer shipped the parcel after 24-48hrs timeline then Trend In Need will not accept the return product and will not be responsible for any loss or damage of such order in transit.
Trend In Need provides a 7 Days Hassle-free Return Policy for all the Products.
If you have a proper Business Document and GST Certificate then you can contact our customer support for a single piece sample order at Wholesale price for checking the product quality. In case you don’t have any proper Business document and Gst Certificate then you have to buy a single piece from our Trend In Need website at customer price.
This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Trend In Need assumes no liability in this regard. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Trend In Need assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.
To make Online Shopping hassle-free Trend In Need gives Dedicated Support to its Customer from the day Order is placed till the Product is successfully delivered without any issue. We take utmost care in the quality of the product. This is the reason we have zero returns due to quality issues. Our WhatsApp Team (NO Chatbot) is available round the clock for replying to any query and you can drop your query and get it replied immediately.
